This Logistics company is a forward thinking organisation and with a change in leadership, the new Operations Director got to looking at various people metrics to find some startling statistics including a realisation that staff turnover over the previous 12 month period was at 64%!

Problem:

Staff turnover was extremely high and there was an undercurrent of very unhappy staff. Assumptions were being made about why and sticky plasters had been and were being placed across the assumed issues for speed. These were peeling away as fast as they could be stuck down and something had to be done.

Solution:

Skora HR worked with the business using various methods over a short space of time to;

1. Understand the reality. We found the root causes of the high turnover and issues for staff. The true reasons why they were unhappy.
2. Unearth and highlight all the issues to the business with suggested solutions across each area.

We implemented the solutions, which included things like:

1. Employee voice forums
2. Leadership & Management skills training
3. Career pathing
4. Employee recognition schemes
5. Salary benchmarking
6. And more!

In the space of 11 months, the business has reduced their staff turnover from 64% down to 22%. There is more work to do and given further time for more solutions bed in and evolve turnover will reduce further I'm 100% convinced of that.

Yes we can take some of the credit for that but in short, this logistics business was brave enough to explore, hear and more importantly act upon what their staff were telling them. That’s when the magic happens!

The hard part now is the organisation making sure they maintain and sustain and continue to seek feedback to ensure they know how the staff are feeling and can react to that ahead of the rot setting in.

If you’re struggling with a staff turnover issue, call now for a no obligation chat about how we can help you improve your staff retention.